CASE STUDIES

e-Learning Publisher

Challenge: A publisher of e-learning products for call centers needed a next generation product that would differentiate the company. The product had to be at the top of its class in learning effectiveness, and it had to be engaging for learners. The product also needed to offer run-anywhere implementation, and it had to capture voice audio.

Solution: Experience Builders designed a large system (40 scenarios plus presentations) capable of being customized for different industries as well as specific companies. The simulations were delivered in server versions and CD-ROM versions. They include audio as well as voice capture through the browser. Voice files and learner scores are uploaded to the server for monitoring and supervisory review through the administrative components delivered by Experience Builders as part of the system.

Results: The publisher re-established its identity in the market and garnered premium licensing fees for the product. Learner completion rates are high. Licensees saw their productivity increase and turnover rates drop by as much as 50%. Very high correlations to job performance, as well as valid relative rankings, were determined through psychometric analyses.